Services & maintenance

At Cartier, service is an art. Advice, maintenance, repairs, adjustment or personalisation: the Maison is committed to creating a unique, rich and vibrant relationship of trust with each of its customers, to building on it over time. To make every moment an encounter between you and Cartier.

Enhancing the gem's sparkle Enhancing the gem's sparkle

Enhancing the gem's sparkle

For Cartier, stones are eternal and their beauty transcends time.
For their original intensity to last, they need to be treated with the same care as everything else we love. A few precautions and maintenance tips will keep them always shining and free from imperfections.
If you have any questions, we invite you to contact our advisors, who will be able to answer them.

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Diamond

Diamonds are the hardest stone there is. As such, they can be worn with confidence on a daily basis. However, it is important to be careful when wearing them and to avoid any knocks. To clean them, use warm soapy water and a small brush before drying them with a soft cloth.

Sapphire & Ruby

Although very hard, sapphire and ruby are sensitive to knocks, potentially causing scratches and breakage. Like all precious materials, these two gems must be handled with care. We recommend that you have your jewellery cleaned periodically in-store to avoid any mishandling. Sapphires and rubies are not suitable for ultrasonic cleaning.

Emerald

Emeralds need to be handled with care to avoid scratches and chips. They are not suitable for rhodium plating or ultrasonic cleaning. Heat, perfumes, cosmetics, household products and liquids should all be avoided as they can cause damage.
We recommend that you have your jewellery cleaned periodically in-store to avoid any mishandling.

Mother-of-pearl & Pearl

Mother-of-pearl and pearl are sensitive to friction with other materials which could scratch them. Heat, perfumes, cosmetics, household products and liquids should all be avoided as they can cause damage. Pearls and mother-of-pearl are not suitable for ultrasonic cleaning.
A soft cloth will be enough to keep them clean.

Onyx

Onyx should be handled with care as it is sensitive to scratches and knocks. To clean them, use warm soapy water and a small brush before drying them with a soft cloth. Onyx does not tolerate contact with solvents.

Malachite

Malachite is sensitive to knocks and friction with any other materials, which could scratch it. Perfumes and household products should be avoided, as should liquids. It is not suitable for ultrasonic cleaning.
A soft cloth will be enough to keep them clean.

Set For You by Cartier Set For You by Cartier

Set For You by Cartier

Set for you by Cartier is a range of services dedicated to personalising your Cartier creations, from jewellery to watches and accessories. The Maison offers to engrave initials or a handwritten message on many of its creations, and to personalise the box by having initials or a symbolic date hot-stamped on it.

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Set For You by Cartier

In addition, Cartier has developed a specific jewellery offer that allows you to create a ring in your own image by choosing the centre stone and setting for your solitaire. This service is available online solely for diamond solitaires, or in store for solitaires and necklaces, including a choice of precious coloured stones.

Maintenance and repairs

From master jewellers to polishers, our craftspeople are all passionately committed to creating pieces designed to last through the ages. The Maison offers you a range of maintenance, adjustment and repair services which will revitalise the shine and adjust pieces if technically achievable.

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Restoration

Restoration

The Cartier restoration service enables the original qualities of an antique piece to be preserved or regained. In the workshops and by relying on the Maison archives, jewellery experts take care of each of the creations that are entrusted to them, so that their shine and sparkle last forever.

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