CONDITIONS OF SALE
CARTIER E-BOUTIQUE & CLIENT RELATIONS CENTER

• These Conditions of Sale apply to any sales of Cartier products or services that you may order from our Selling Entity (as defined below), using the website http://www.cartier.co.uk and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platforms”) or by telephone via our client relations center (the “Client Relations Center”).
• The selling entity, that will sell the products to you, will depend on the delivery address to which you will ship the products:
• For purchases with delivery to addresses in Germany, the applicable selling entity is Richemont Northern Europe GmbH with registered offices at Landsberger Str. 302-306, 80687 Munich, Germany with VAT number DE 129 311 406,
• For purchases with delivery to addresses in France, the applicable selling entity is Société Cartier with registered offices at 13 Rue de la Paix, 75002 Paris, France with VAT number CEE FR 36 775 658 859,
• For purchases with delivery to addresses in the UK, the applicable selling entity is Cartier Limited, a company with registered offices at 15 Hill Street, London W1J 5QT, UK with VAT number GB 238 5603 54, and
• For purchases with delivery to addresses to all other countries that we ship to under our Shipping Policy, the applicable selling entity is RLG Europe BV, Amsterdam (NL), Swiss Branch, Villars sur Glâne with registered office at 9 Route des Biches, CH-1752 Villars-sur-Glâne 2, Switzerland with VAT number CHE-114.784.839,

(each of the above a Selling Entity and each “Cartier” and "we", "us" and "our").

The Selling Entity is an affiliate of Cartier, which owns and edits the Platforms pursuant to the Terms of Use, and is responsible for our information collection practices pursuant to the terms of the Privacy Policy. By placing an order, you agree to be bound by the Terms of Use and Privacy Policy, the terms of which are incorporated into these Conditions of Sale.

Please read these Conditions of Sale carefully. These Conditions of Sale are applicable to any order placed through the Platforms or Client Relations Center (together the “Sales Channels”). Please note that before placing an order for products or services, you will be asked to agree to these Conditions of Sale. If you do not agree to these Conditions of Sale, then you will not be able to order any products or services through the Sales Channels. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.

We may make changes from time to time to these Conditions of Sale so please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.

Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the Sales Channels, may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.

By placing an order through the Sales Channels, you represent and warrant that you are a bona fide end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.

All orders placed through the Sales Channels are subject to availability and acceptance of such orders by us. Products shown on the Platforms, which cannot be added to the shopping bag, are not available for sale via the Platforms. The Client Relations Center can provide more information as regards these products. For information about the order process, please refer to our Order Process section below.

Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.

To place an order, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).

Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the Sales Channels as requested.

We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.

In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).

The order process of the Platforms will include the following:

• Add to Shopping Bag: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits). Placing an item in your shopping bag does not guarantee availability for purchase, which is not confirmed until you receive a written Confirmation of Order & Shipment.
• Guest/My Account Checkout: When you are ready, you then proceed to “Checkout”, either as a guest or through your registered account. You may also remove one or several products you have selected from the shopping bag as part of the checkout process. 
• Delivery, Review and Payment: As part of the checkout process, you add and review your order details and personal information (including e-mail, shipping address, billing address and payment information). You should carefully check and confirm all details on the order summary page before placing your order. 
• Placing of Order: You then check the relevant box and place your order.

In the case of an order being placed through the Client Relations Center, the Cartier ambassador will walk you through the steps above and verbally ask you to confirm the details of your order.

We reserve the right, in our sole discretion, to refuse, cancel and terminate orders at any time on reasonable grounds. For example, we may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if we suspect, in our sole discretion, that you have engaged in (i) fraudulent activities; or (ii) have otherwise violated these Conditions of Sale.

All prices shown on the product pages of the Platforms or quoted by the Client Relations Center include sales taxes/VAT but exclude shipping costs and other taxes unless otherwise stated.

The applicable currency will be updated based on the shipping destination after you provide us with the delivery address and will be shown in your shopping bag before you place your order. You should check updated prices and currency carefully.

Sales, use or other taxes will vary based on the location to which products are being shipped.

Shipping costs, if any, are described in the Shipping Policy below or on the Sales Channels. Shipping costs are not stated on the product pages but will be added to the product price after you have chosen your delivery options. These costs will be summarised before you are asked to confirm and place your order and will also be reflected in our email correspondence with you once you have chosen your delivery options.

We may offer a VAT refund mechanism if you decide to have the products delivered in certain countries of the European Union and, no longer than thirty (30) days afterwards, export them outside the European Union upon certain conditions. Such mechanism will not be available to European Economic Area customers. For details, please refer to our FAQs section or contact our Client Relations Center.

We reserve the right to modify prices and delivery costs at any time without prior notice.

We take reasonable care that the prices of products and delivery costs are correct at the time when the relevant information was entered into the system or communicated to you via the Client Relations Center. However, it is always possible that, despite our reasonable efforts, some of the products offered through our Sales Channels or delivery costs may be incorrectly priced. If any of the products you place an order for or any delivery costs are incorrectly priced, we will contact you as soon as possible to inform you of this error. If we are unable to contact you using the contact details you have provided during the order process, we will cancel the order and notify you in writing. If we mistakenly accept and process your order where a pricing or delivery cost error occurs, we may cancel supply of the product and refund you any sums you have paid.

Please note that changes to applicable law between the date your order is placed and the date you are sent a written Confirmation of Order & Shipment may result in changes to the taxes associated with your order. If the resulting change is an increase in the taxes that you are charged, we will contact you and ask that you reconfirm your order.

We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.

When ordering on the Platforms, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.

Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.

The full amount of your purchase will typically be blocked on your payment card until your order is shipped, at which point you will be sent a Confirmation of Order & Shipment and your payment card will be charged the applicable purchase price.

Where we offer [PayPal/PayPal Express/Alipay/WePay] as a payment method, the full amount of your purchase may be taken immediately following the placement of your order. Pre-payment shall not impact any of your legal rights under these Conditions of Sale (including for example any right of refund). If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay.

We may accept bank wire transfer for orders at our sole discretion. We do not charge a fee for bank wire transfers for orders made through the Sales Channels or Client Relations Center, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.

Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order. To confirm the order, we will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order. Upon receipt of the Acknowledgement of Order, it is your responsibility to review it and confirm that it accurately reflects your intended order.  If you have any questions or concerns or if the Acknowledgement of Order does not reflect your intentions, you should contact the Client Relations Center promptly. 

These Conditions of Sale will be provided to you when we acknowledge your order.

We only accept orders for delivery to the country or countries that are identified during the Order Process. Please note that we do not ship to certain addresses, such as military, certain restricted areas, pick-up points, or PO boxes. For further information, please refer to our FAQs section or contact the Client Relations Center.

Boutique pick-up may be offered, free of charge, to certain locations. Please refer to our FAQs section or call the Client Relations Center for more information. We will inform you by e-mail or by telephone when the product is ready for pick-up at the boutique.

If you order several products, we will ship the order only once all products are available (there will be no partial shipments, except for fragrances, and unless otherwise communicated to you).

Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by e-mail or otherwise). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract.

We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.

When ordering through the Sales Channels, you may be able to choose a specific delivery date as available on the Sales Channels. Any such specific delivery date remains subject to our confirmation.

If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimise the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Relations Center to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received. 

In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received.

When estimating your delivery time, please allow time for credit approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.

We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfilment of the sales contract by Cartier and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please refer to our FAQs section or call our Client Relations Center for more information.

When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).

(a)   Right to Cancel

You have the right to cancel the contract created by our written order confirmation without giving any reason fourteen (14) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order. If you are a customer based in the European Union or the European Economic Area and have made a purchase via the Sales Channels, this is considered to be your statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired.  

To cancel the contract and return your product(s), you can contact our Client Relations Center and follow the instructions that will be given to you, or you can send us in writing an unequivocal statement such as a letter or e-mail to: Cartier, Client Relations Centre, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam or cartier.uk@cartier.com. Alternatively, you may cancel using the Model Cancellation Form, but it is not obligatory.

(b)   Return Process

Products that have been purchased through the Sales Channels may only be returned to our Cartier e-boutique distribution center at the address of our Returns Department, as provided in our FAQs section through our Client Relations Center, or if available to selected Cartier retail boutiques, in accordance with these Conditions of Sale.

Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center.

To return a product to our e-boutique distribution center, you must follow the steps mentioned below: 

(i)            Call the Client Relations Center to agree on a pick-up date with our logistics partner. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product;

(ii)           Please fill out the required information on the return form included in your parcel and sign it; if needed the Client Relations Center can send you a return form by e-mail. The Client Relations Center will also send you a pre-paid airway bill.

(iii)          You must include in the delivery package, the completed return form along with the product, all its accessories, any free items you received as part of your order, the Service Guide, the Warranty Card and all other documents, in their original box;

(iv)          Please seal the delivery package; and

(v)           On the agreed date, our logistics partner will bring you a pre-paid airway bill and pick-up the sealed delivery package.

You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our Cartier e-boutique distribution center will be eligible for a refund or exchange.

If available, you may be able to return the product to a Cartier retail boutique in the country where your product was delivered. Please refer to our FAQs or call the Client Relations Center for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.

(c)   Condition of Returned Products

We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.

Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Cartier box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

If you have received free items as part of your order, they must be returned with the products.

All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange. 

Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

(d)   Products you cannot return or exchange

Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that may have been engraved or embossed.

Writing instruments that have been filled with ink, as well as bottles and refills that have been opened, cannot be returned to us.

Cosmetic products that have been opened or for which their original seal has been removed cannot be returned to us. Cosmetic products must be returned unused, unopened and with their original seal otherwise we will not accept them. Please note, fragrance and aerosols are final sale and may not be returned.

(e)   Refunds

You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.

Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.

If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the Cartier e-boutique distribution center. Except for delivery of a defective product by us, initial shipping charges will not be refunded.

If you are returning a product purchased via the Sales Channels to a participating Cartier retail boutique (please refer to our FAQs section or contact the Client Relations Center to find out about our participating Cartier retail boutiques), you will only be entitled to receive boutique merchandise credit. No cash or card refunds will be issued in respect of a return to a participating Cartier retail boutique. Boutique merchandise credits can only be applied to products purchased in a participating Cartier retail boutique and cannot be applied to products purchased through the Sales Channels. Please refer to our FAQs section or contact the Client Relations Center for further details.

(f)   Exchanges

You may return a product purchased through the Sales Channels for exchange with another Cartier product, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above. 

In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.

Should a product be returned to the Cartier e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.

Should a product be returned for exchange to a participating Cartier retail boutique for exchange (please refer to our FAQs section or contact the Client Relations Center to find out about our participating Cartier retail boutiques) with a less expensive product, the individual making the return will only be entitled to receive a merchandise credit of the price difference. Boutique merchandise credits can only be applied to products purchased in a participating Cartier retail boutique and cannot be applied to products purchased through the Sales Channels. Please refer to our FAQs section or contact the Client Relations Center for further details]

If a product is returned for exchange with a more expensive product, you will have to pay the price difference. 

We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

Selected products are covered by the applicable Cartier Guarantee. If you wish to repair a product covered by the applicable Cartier Guarantee, please refer to the applicable Cartier Guarantee, and call our Client Relations Center for more information.

In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Cartier Guarantee.

The following complimentary services may be proposed, free of charge, by the Sales Channels:

(a)  Gift Wrap and Packaging

All orders will be shipped with the Cartier box gift wrapped in Cartier special packaging, together with a Cartier shopping bag (where applicable).

(b)  Engravings / Embossing

Engraving and embossing may be available on specific products.

If you wish to have such Cartier product engraved or embossed, please provide the details to the Client Relations Center or, if available, specify accordingly on the Platforms.

Orders for personalized Cartier products cannot be cancelled and personalized Cartier products cannot be returned to Cartier for exchange or refund.

(c)  Strap Exchange / Adjustment

An Cartier watch strap is delivered in a standard size. For certain products, the strap size can be delivered smaller or larger. If available, please specify your requirements on the Platforms or by calling the Client Relations Center. Cartier watch strap adjustment is also available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

(d)  Gift Note

You may be able to personalize your order by adding a personalized note that will be printed by Cartier on a gift card to be included in your order package. Cartier reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Cartier-logo stationery.

For any repair inquiries relating to a product ordered through the Sales Channels, please refer to our FAQs section or contact our Client Relations Center.

We try to ensure that the information, including product descriptions, dimensions, and colours, provided on the Platforms, in advertisements or catalogues or as provided by the Client Relations Center is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly. For jewellery, this information uses the metric size 52 for rings and the metric size 17 for bracelets.

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and Sales Channels whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence,  our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

If any provision, or part of a provision, of these Conditions of Sale is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Cartier Guarantee.

These Conditions of Sale shall be governed by and construed in accordance with the laws of the country in which the applicable Selling Entity has its registered office, without reference to conflict of laws provisions (“applicable laws”). Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, shall be adjudicated or arbitrated in accordance with the Conditions of Sale. Where the applicable laws are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

You may bring proceedings against us either in the courts of the country in which the applicable Selling Entity has its registered office or in the country where you are domiciled. We may also bring proceedings against you in the courts of the country where you are domiciled.

Without any restriction to bring proceedings before a court, you and Cartier will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.

If you are a consumer resident in the European Union, you have the right to submit your complaint to an Alternative Dispute Resolution entity. To find a list of ADR entities in your country, you may refer to the European Commission Online Dispute Resolution platform at the following address: http://ec.europa.eu/consumers/odr

If you have any questions or comments about these Conditions of Sale, or matters generally, please contact us at the address provided below.

Cartier Client Relations Center RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam.

Phone Number: +44 (0)20 3147 4850

Model Cancellation Form

- To Cartier, Client Relations Center, RLG Europe BV, PO Box 2967, NL-1000 CZ Amsterdam.

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

- Ordered on (*)/received on (*),

- Name of consumer(s),

- Address of consumer(s),

- Signature of consumer(s) (only if this form is notified on paper),

- Date

(*) Delete as appropriate

1.1.           Global-e has agreement with RLG Europe B.V., Amsterdam (NL), Swiss Branch, Villars-sur-Glâne (“Cartier”), to make Cartier’s merchandise available to you for purchase from, and delivered by, Global-e ("Merchandise"). This allows you to buy such Merchandise from Global-e in your local currency and at a price that includes any applicable sales taxes (such as VAT), plus international delivery costs and fees (“Delivery Costs") and, if available for pre-payment, any import duties, tariffs and similar fees that may be imposed by the delivery destination country ("Import Charges").

1.2.           You are advised that the characteristics of the Merchandise you are buying from Global-e, as well as the price, Delivery Costs and (if available for pre-payment) Import Charges, shall be those displayed to you by Global-e at the checkout (or similar) facility, operated by Global-e on Cartier's website you were browsing (“Checkout”). Please make sure you review your checkout page so that you can identify and correct any input errors.

By placing an order via the Checkout ("Order"), you acknowledge that the seller is Global-e and not Cartier, and that upon successful verification by Global-e of your Order and payment information, Global-e will buy the Merchandise from such Cartier and resell it to you in accordance with these Terms.

2.1.           Browsing for Merchandise is done on Cartier’s site. You place the Order for selected Merchandise by using the Checkout ordering process. This involves selecting the Merchandise, placing it in the shopping cart (or basket, or any similar facility operated by Cartier on the Site) and transmitting the order by clicking on the “PAY AND PLACE ORDER” button (or similar button) through the Checkout. This process permits you to check and amend any errors before making an order by using the “back” button. 

2.2.           To place an Order, you must be at least 18 years of age (or any age legally required under local law where you are resident to bind yourself legally to these terms). By doing so, you confirm to us that you meet this requirement.

2.3.           Once you have placed your Order, we will promptly acknowledge your Order by sending you an email which will contain the relevant details of your Order. Please note, this does not constitute Global-e’s acceptance of your Order to buy the Merchandise – it only constitutes our acknowledgement of your Order. We do not accept your Order (and therefore we make no commitment to provide you with the Merchandise), and no contract for the sale of such Merchandise shall come into effect, until we specifically accept your Order and notify you by email that we have dispatched the Merchandise to you ("Order Confirmation"). 

2.4.           If the payment method you selected at Checkout supports an authorisation mechanism (e.g. most credit/debit cards), when you place your Order we will only authorise the applicable amounts, and you will be charged only after the Merchandise has been dispatched to you. Please note that we charge the full Order amount even if the Order is dispatched in parts. Where we offer Paypal/PayPal Express as a payment method the full amount of your purchase may be taken immediately following the placement of your Order. Pre-Payment shall not affect Consumers’ legal rights under these Conditions of Sale (including for example any right of refund). If we cannot meet our shipping and/or delivery obligations we will notify you via email and we will refund the pre-payment without delay. 

2.5.           We make the appropriate efforts to process and fulfil any Order as quickly as possible. However, we may, upon notice to you, decline to accept your Order if: (a) the Merchandise is unavailable (in which case, if the payment was processed, we will refund you in accordance with these Terms); or (b) we are unable to verify the payment information you provided.

2.6.           We may, if we suspect someone's identity, address, email address and/or payment information is being used fraudulently or in an unauthorised manner, also require additional verifications or information before accepting any Order.

2.7.           We are under a legal duty to supply Merchandise that is in conformity with the contract. Furthermore, nothing in these Terms affects Consumers’ legal rights in relation to Merchandise that is not in conformity with the contract, whether because they are faulty, not as described or otherwise.

2.8.           You are advised that there may be minor differences between the actual Merchandise and the way that it appears on the relevant website, e.g., in relation to appearance / colour / texture / finish. The labelling or packaging of the Merchandise may differ from the images of these which you see on the site.

2.9.           When your Order has been fulfilled and payment has been taken for the chosen Merchandise, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).

2.10.          All Orders placed through the Checkout ordering process on the Cartier site, are subject to availability and acceptance of such orders by us. Merchandise shown on the Site, which cannot be added to the shopping bag, are not available for sale via the Site. Quantity limits may apply in relation to Orders for certain products. We have the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorised products. 

3.1.           The price of Merchandise may be either pre-set in your local currency or calculated according to the rate of exchange between the base currency on Cartier's site and the currency that you select as part of the purchase process at the time you create your Order and displayed on the Checkout. 

3.2.           Exchange rates may be set and updated regularly, and you acknowledge that such updates may affect Merchandise pricing on the Checkout. You will be charged according to the applicable exchange rate at the time you actually make your Order via the Checkout as displayed on the Checkout.

4.1.           Ownership of the Merchandise you order shall pass in accordance with these Terms  (where the contract for the sale of Merchandise is concluded).

4.2.           We pass the ownership of the Merchandise ordered to you as soon as the Merchandise is dispatched to you (provided you have made full payment of the Merchandise price plus delivery charges and any other charges payable under these Terms, as applicable).

4.3.           Risk of damage or loss to the Merchandise passes to you on delivery to you or to somebody identified by you to carry or take possession of the Merchandise on your behalf.

4.4.           You will be considered the importer of record’ of the Merchandise, and we will only be facilitating the importation on your behalf as your agent. You therefore need to comply with all applicable laws, regulations, certifications and rules of the country into which you import the Merchandise and bear importation costs, including VAT or other applicable sales tax and duties as applicable. Please note the standard for using the Merchandise in your own country BEFORE ordering. Merchandise ordered to a territory with different standards cannot be returned for this reason and neither we nor Cartier accept any liability for any circumstances which may arise for purchasing an item without the correct standards for your territory.

4.5.           You agree that you will not re-export or re-sell any Merchandise purchased by you via the Checkout.

5.1.           You acknowledge and agree that we, or Cartier (or their affiliates) or one of our third-party fulfilment services providers acting on our behalf (each a "Fulfilment Provider") may handle the delivery and fulfilment of your Order, and that we have sole discretion as to the Fulfilment Provider we chose to use.

5.2.           Not all Merchandise can be delivered anywhere (due to limitations imposed on the Merchandise or by the destination country) but the Checkout will not permit you to submit your Order if the Merchandise cannot be delivered to your specified address. 

5.3.           Delivery will be complete when we deliver to the address which you specify when ordering (that may include the port of entrance to the destination country as specified on the Checkout, in case you have selected not to pre-pay customs duties).

5.4.           We may deliver different parts of your order on different dates. Unless otherwise stated, and subject to applicable laws, delivery dates given on Cartier’s delivery page and/or as part of the Checkout process are estimates only. Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances. Delivery timeframes are affected by your delivery address and the delivery method selected. We are unable to specify an exact delivery date and time.

5.5.           We have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay. For example, delays resulting from customs clearance procedures or other actions of relevant authorities are generally outside our control, or delays resulting directly from your actions or omissions. 

5.6.           If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If you have selected a delivery method that does not require a delivery to be signed for and nobody is available to receive the Merchandise, we reserve the right to leave them at the doorstep, hall or reception as available. 

6.1.           The following complimentary services will be proposed, free of charge, by us:

(a) Gift Wrap and Packaging: All orders will be shipped with the Cartier box gift wrapped in Cartier special packaging, together with a Cartier shopping bag (where applicable).
(b) Engravings / Embossing: Engraving and embossing may be available on specific products, and offered only through sales transactions completed from the shopping bag.

6.2.           If you wish to have your Cartier product engraved or embossed, please provide the details in the shopping bag.

6.3.           Orders for personalized Cartier products cannot be cancelled and personalized Cartier products cannot be returned to Cartier for refund.

(c) Gift Note: You may personalize your order by adding a personalized note that will be printed by Cartier on a gift card to be included in your order package. Global-e reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Cartier-logo stationery.

7.1.           You may pay with the payment methods specified at Checkout. The availability of such payment methods is dependent on your geographical location. When being charged, the descriptor you will see shall include Global-e identified as ‘Global-e’ and will substantially look like this: **Global-e//merchant** or **Global-e//Merchant**.

7.2.           You acknowledge and agree that: (i) we, or one of our third party payment processors ("Payment Processor"), will charge you through the payment method you have selected at Checkout for such Order and such other amounts payable under these Terms that may be due in connection with the Order; (ii) you will provide valid and current information about yourself; (iii) we may use the tools, software or services of Payment Processors to process transactions on our behalf; and (iv) you may be charged bank or credit/debit card issuer with additional fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your bank or credit/debit card issuer, and those are not Global-e or Cartier charges or fees, and neither have control over this nor do we have any way to mitigate this, as this is purely up to the relationship and commercial terms between you and your bank or credit/debit card issuer, and we (or Cartier) also have no way of knowing in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy, and our commitment is to acquire the amount set at Checkout in your local currency.         

Depending on your geography, payment may be routed through Global-e Australia Pty Ltd., our affiliate.  

7.3.           Payment by Invoice with Klarna: In cooperation with Klarna and in certain jurisdictions only, you may be offered the opportunity to purchase goods using Klarna as a payment method. The terms and conditions which will apply to payment by Invoice with Klarna can be found here, noting that German (not English) are the governing and binding language of such terms and conditions. Eligibility for use of the Klarna invoicing payment method will be determined by Klarna in their sole discretion and we accept no liability in respect of your use of Klarna as a payment method. Where you choose to purchase your goods using payment by invoice with Klarna, you will be sharing your personal data with Klarna and the terms of Klarna privacy policy shall apply to their use of your personal information. We shall have no responsibility for their use of your personal data.

8.1.           or certain delivery destination countries and/or Merchandise, you may be offered the option to pre-pay applicable Import Charges, which will then be calculated and included in the final price when you place an Order. You acknowledge that such Import Charges are set by the delivery destination country and therefore may vary from country to country.

8.2.           In the event that the option to pre-pay applicable Import Charges is available for you and you choose to pre-pay such Import Charges, your final price will be fully guaranteed, and you will not be required to pay any additional amounts upon import.

8.3.           A local licensed customs broker will be contracted in your country. Agreement to these Terms serve as an authorisation for the applicable customs broker to act as your agent to: (a) conduct transactions with the local applicable authority, (b) execute related documents on your behalf in connection with the import of Merchandise in your Order, (c) facilitate the payment of applicable Import Charges; and (d) if applicable, return such Merchandise to Global-e (subject to these Terms). However, you acknowledge that, in the case of a return of Merchandise under the Additional Returns Policy below, you (and not Global-e or anyone on its behalf) will be fully responsible for claiming back such Import Charges from the applicable tax authority, to the extent possible, and Global-e shall have no responsibility or liability in connection with such claim.

8.4.           You may decide not to pre-pay the Import Charges at Checkout, or the option to pre-pay Import Charges may not be available for your delivery destination country or the Merchandise. In such cases (i.e. where pre-pay doesn’t apply): (a) you are advised that the amount of Import Charges displayed under the pre-pay option on the Checkout may not reflect the actual Import Charges payable by you as determined by your delivery destination country’s relevant authority, which may be more or less than such estimate; and (b) you will be fully responsible for paying all applicable Import Charges directly to the relevant authority (and for reclaiming them in the event of a cancellation or return or a return of Merchandise, to the extent permitted in the these Terms) as determined by the authorities of the delivery destination country, and Global-e shall have no responsibility or liability in connection with the foregoing.

8.5.           If you elected not to pre-pay Import Charges, or failed to pay Import Charges, or refused to accept Merchandise not in accordance with a due cancellation procedure under these Terms, in each case resulting with the Merchandise being returned or need to be returned to Global-e or Cartier, then you may be liable for the return delivery costs and may not be reimbursed or refunded for delivery costs paid by you for making the delivery to you. We may also charge you with additional direct or indirect charges resulting from said failure or refusal. We may, if that is in accordance with these Terms, reimburse and refund you for the cost of the Merchandise, but not the import charges which may or may not be reimbursable by the relevant authority.

9.1.           If you are a Consumer and a resident of a member state of the European Union or Iceland, Liechtenstein, or Norway ("EEA"), you have a “cooling-off” right to cancel your Order subject to the provisions set out below. This right is not affected by any separate returns policy in these Terms.

9.2.           The “cooling-off” cancellation period will expire after 14 days after the day of delivery.

9.3.           To exercise the right to cancel, you must inform Global-e of your decision to cancel your Order by a clear statement (made through the help center portal available here (https://www.service.global-e.com). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. You may use the model cancellation form at the end of this document, but it is not obligatory.

9.4.           There is NO right to cancel Orders for the supply of:

goods made to your specifications or which are clearly personalised. This includes, without limitation, products that that have been personalized in any way or otherwise made for you with bespoke specifications. This includes, without limitation, products that have been engraved or embossed.  These products cannot be returned to us for refund from Cartier

•    Writing instruments that have been filled with ink, as well as bottles and refills that have been opened;
•    Fragrance and aerosols;
•    goods liable to deteriorate or expire rapidly;
•    newspapers, periodicals or magazines (excluding subscriptions);
•    sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt

9.5.           Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact us to discuss your options.

9.6.           You lose the right to cancel Orders for the supply of:

•    sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery; or
•    sealed audio or video recordings or software if unsealed after delivery.

9.7.           If you do have the right to cancel, the following instructions apply:

•    If you duly cancel, we will reimburse to you payments received from you, including the Delivery Costs where you are charged (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
•    In the event of defective Merchandise, we will reimburse to you all payments received from you including the Delivery Costs.
•    We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of handling by you beyond what is necessary to establish the nature, characteristics and functioning of the goods.
•    We will refund you within 14 days from receipt of your cancellation, but we can delay refunding you if we have not received the Merchandise or evidence that you have returned the Merchandise. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
•    Depending on your geography, when payment was routed through Global-e Australia Pty Ltd., our affiliate, refund shall be made accordingly.
•    You shall send back the goods or hand them over us, as per the instructions provided to you through the help centre portal (available here https://www.service.global-e.com) when you make your request. You must act without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

9.8.           You will bear the direct cost of returning the goods.

10.1.          The Returns Policy applies to all customers. This policy does not apply to faulty or personalised Merchandise.

10.2.          It is in addition to, and does not affect, the separate legal right of cancellation which is available only to EEA Consumers in some circumstances as explained above. 

10.3.          Please note, that, in the case of returns, even though you will be returning Merchandise directly to us, returns (including whether you have a right to return Merchandise) are nevertheless restricted by any applicable terms and conditions of the returns policy of Cartier ("Cartier Return Policy"). 

10.4.          Cartier Return Policy requires that:

10.4.1.    the Merchandise must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Cartier box and delivery package, including all accessories and documents.

10.4.2.    For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. Cartier reserves the right not to accept any return if the Merchandise shows signs of wear, or has been used or altered from its         original condition in any way or, as an alternative, may reduce the amount of any applicable refund accordingly. If you have received free items as part of your order, they must be returned with the Merchandise.

10.4.3.    All returns will be subject to strict Quality Control (“QC”) by Cartier to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Cartier will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund. 

10.5.          Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.

10.6.          However, despite the provisions of any Cartier Return Policy, in order to return Merchandise, you must request from us a return merchandise authorisation ("RMA") within 14 days if you are based in the European Union or if you are based in the rest of the world, within 30 days, from the date the Order was placed (even if Cartier Return Policy specifies a longer period) and ship the return Merchandise to us promptly upon receipt of the RMA. Returned Merchandise that was used or damaged by you or where the original packaging of such Merchandise has been opened will not be accepted. 

10.7.          Return Procedure.

•    If you wish to return Merchandise under Global-e’s Returns Policy, you must first contact Global-e through the help centre portal available here (https://www.service.global-e.com)in order to obtain an RMA. 

•    Global-e will then contact you within a reasonable time to confirm whether the Return Policy of the applicable Cartier entitles you to return the Merchandise. If Global-e decides that you are so entitled, we will provide you with instructions concerning return shipment, including an RMA number which you must include in the return package ("RMA Instructions"). Upon receipt of the returned Merchandise by Global-e and/or Cartier (as applicable) and confirmation that it has been returned in accordance with the applicable requirements, Global-e will reimburse you for the actual paid price of the returned Merchandise.

•    If you have paid Import Charges in connection with your Order (either pre-paid at Checkout or paid upon receipt of the Order directly to the applicable authority), you acknowledge that (a) you must seek reimbursement directly from the applicable authority in your country, (b) it will be your sole responsibility to claim such Import Charges back from the applicable authority in your country, and (c) Global-e cannot guarantee that such claim will be successful. If you have pre-paid Import Charges through at Checkout, upon your written request we may exert appropriate efforts to assist you in obtaining reimbursement of such Import Charges. 

Any initial Delivery Costs paid by you in connection with the Order are reimbursable or refundable. However, any delivery and clearance costs incurred by you when returning Merchandise are non-reimbursable or refundable other than in the event of defective Merchandise where we will reimburse you the cost of any delivery costs. Return deliveries are at your risk and we therefore advise you to use a courier service offering a tracking number, and to take out adequate insurance to cover the cost of the goods in transit. 

11.1.           If any Merchandise you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe Merchandise was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

12.1.           Cartier as the manufacturer is committed to ensuring that the Merchandise strictly complies with its quality criteria and that it has passed all Cartier controls, both technical and aesthetic.  

12.2.           Selected Merchandise is covered by the applicable Cartier Guarantee. 

12.3.           If you wish to repair a product covered by the applicable Cartier Guarantee, please refer to the applicable Cartier Guarantee or contact us.

12.4.           In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable Cartier Guarantee.

13.1.           Nothing in these Terms shall limit or exclude our liability to you:

• for death or personal injury caused by our negligence;
• for fraudulent misrepresentation;
• for breach of any term implied by applicable consumer rights legislation and which, by law, may not be limited or excluded;
• for any other liability that, by law, may not be limited or excluded.

13.2.           Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Order shall not exceed the purchase price of the relevant Merchandise and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us.

13.3.           Global-e will not be responsible for any loss or damages incurred by unauthorised use of your payment card on the Checkout, and we are not responsible for notifying your card issuer or any law enforcement authority in these instances.

13.4.           You must give us a reasonable opportunity to remedy any matter for which we are liable before you incur any costs remedying the matter yourself.

13.5.           We cannot guarantee that the Checkout will be uninterrupted or error-free. We are entitled without notice and without liability to suspend the Checkout for repair, maintenance, improvement or other technical reason.

13.6.           Global-e shall not be held liable, if and in so far as it cannot fulfil its obligations as a result of circumstances beyond its reasonable control and where it could not have taken appropriate steps to avoid such effects including third party telecommunication failures.

14.1.           Any access or use of the Checkout for any reason other than your personal, non-commercial use is prohibited. You further acknowledge that any other use of the material and content of this Checkout is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

14.2.           Unless otherwise stated, the copyright and other intellectual property rights in the content on the Checkout are owned by us or our licensors.

14.3.           You may print off one copy, and may download extracts of any page from this Checkout for non-commercial, personal use.

15.1.           We try to ensure that the information, including product descriptions, dimensions, and colours, provided online, in advertisements or catalogues is accurate and complete. However, we make no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. In particular, any description and information concerning the weight of precious materials and the number of stones and carats are provided as an indication only and may vary slightly. For jewellery, this information uses the metric size 52 for rings and the metric size 17 for bracelets.

16.1.           These terms shall be governed by Dutch law, or other applicable laws in case such laws prevail Dutch laws.

16.2.           You agree that any dispute between you and us regarding these Terms or any Order will only be dealt with by the Dutch courts, except that if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than the Netherlands, you can choose to bring legal proceedings either in your country or in the Netherlands, but if we bring legal proceedings, we may only do so in your country.

16.3.           The European Commission offers a platform for online dispute resolution (ODR) which provides information about alternative dispute resolution which may be of interest. Please refer to http://ec.europa.eu/consumers/odr/.

17.1.           We may send all notices by electronic means such as email to the most recent email address you have supplied to us (unless otherwise stated in these Terms). Any complaint from you must be sent by recorded delivery letter or in writing on any other durable medium to Global-e by post at our trading address, or by email at service@global-e.com.

17.2.           Headings used in these Terms are for information and not binding. 

17.3.           Any failure by either party to exercise or enforce any right or provision of these Terms does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of these Terms is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of these Terms shall continue to apply. We may transfer these Terms to a third party but this will not affect your rights or obligations. A person who is not a party to these Terms shall have no rights to enforce any term of these Terms except insofar as expressly stated otherwise.

17.4.           We reserve the right to access, read, preserve, and disclose any information that we obtain in connection with the Order, and your use of the Checkout, as we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (ii) enforce these Terms, including to investigate potential violations of them, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to your support requests, or (v) protect the rights, property or safety of Global-e, our users or the public.

17.5.           The Checkout may contain links to third party websites or services that are not owned or controlled by Global-e. We are not affiliated with, have no control over, and assume no responsibility for the content, privacy policies, or practices of, any third-party websites. You: (i) are solely responsible and liable for your use of and linking to third party websites and any content that you may send or post to a third-party website; and (ii) expressly release Global-e from any and all liability arising from your use of any third-party website. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third-party website that you may choose to visit.

17.6.           We will use any personal information that we may collect or obtain in connection with the Order in accordance with the Privacy Policy. 

17.7.           Global-e reserves the right to modify these Terms at any time by posting the changes on our site. Such change will take effect ten (10) days following the posting of the revised Terms, and your use of the Checkout after we have posted such changes means that you agree to be bound by the Terms as modified. However, no such change will affect any Order that you have already placed with us.

17.8.           These Terms constitute the entire agreement between us with respect to the subject matter of the Order.  We are required by law to advise you that the contract in respect of any Orders may be officially concluded in the English language only and that no public filing requirements apply.

17.9.           We aim to constantly improve. If you have any questions or complaints about Global-e, these Terms or the Checkout, please contact us at service@Global-e.com or at our trading address Krijn Taconiskade 430 1087 HW Amsterdam The Netherlands. Our company registration number is 72541466 and our registered office is at Krijn Taconiskade 430 1087 HW Amsterdam The Netherlands. Our VAT number is NL859146492B01. 

If you are making your purchase from Australia, you may contact us at global-eau@global-e.com or at Australian trading address 34 Quin St., Melbourne, VIC, 3000 Australia.