CARTIER INTERNATIONAL GUARANTEE

Warranty

Last update: Feb 2021

CARTIER INTERNATIONAL WARRANTY

The present Cartier International Warranty applies to watches sold or presented for warranty service in any country, except the United States of America and Canada (for these countries, see Cartier Limited Warranty for the United States of America and Canada) and Australia (for this country, see Cartier Warranty for Australia).

Your Cartier watch is guaranteed against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions. If your watch is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at Cartier’s sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

Your Cartier International Warranty does not cover, notably:

  • defects and damages resulting from misuse or negligence, or from accident,
  • defects and damages caused by improper use (knocks, dents, crushing to the case, crystal, bracelet or strap, etc.), alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than a Cartier Boutique, a Cartier authorized retailer or a Cartier authorized after-sales service center, or caused by the use of components and/or accessories other than those recommended by Cartier;
  • watches where the serial number originally engraved on the watch case is removed or not clearly legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced;
  • routine maintenance and cleaning, as well as the consequences of the normal wear and tear and ageing of the watch.
  • any defects resulting from the contact with water, if your water-resistant watch did not undergo the water-resistance tests required by Cartier each time the case was opened for any reason (including, for instance, replacement of a battery), or if your watch is not water-resistant.

In order to benefit from this Cartier International Warranty, you are invited to contact or visit a Cartier Boutique, a Cartier authorized retailer or a Cartier authorized after-sales service center, by presenting your Cartier International Warranty duly activated at the time of your purchase by a Cartier Boutique or a Cartier authorized retailer. You are therefore required to retain your Cartier International Warranty. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

Only Cartier Boutiques, Cartier authorized retailers and Cartier authorized after-sales service centers are entitled to provide warranty services as defined herein. For more information and a complete list of Cartier Boutiques, Cartier authorized retailers and Cartier authorized after-sales service centers, please consult the Cartier website at www.int.cartier.com, or ask the Cartier Boutique or the Cartier authorized retailer indicated in your sales documents.

This Cartier International Warranty does not affect any other rights you may have under the applicable national legislation. Such rights may vary from one country, state, province or territory to another.