FAQ

- HOW TO SHOP ONLINE? 1/2
- HOW TO SHOP ONLINE? 2/2
- HOW DO I SHOP THROUGH THE CUSTOMER SERVICES HELPDESK?
  
  You may also complete your purchase by telephone through Cartier Client Services.
  
  If you are interested in purchasing a creation whose product page does not display the "Add to Shopping Bag" button, please contact Cartier Client Services for further information on +44 (0)207 408 919.
- Order tracking
- I CURRENTLY DO NOT HAVE AN EMAIL ADDRESS. MAY I STILL PURCHASE ITEMS FORM THE CARTIER E-BOUTIQUE?
- I DO NOT SEE PRICES INDICATED FOR CERTAIN CREATIONS DISPLAYED IN THE E-BOUTIQUE. WHERE CAN I ENQUIRE ABOUT THE PRICE? ARE THEY AVAILABLE FOR PURCHASE?
- IS A EUROPE E-BOUTIQUE APPLICATION AVAILABLE FOR DOWNLOAD TO SHOP FROM MY MOBILE PHONE OR TABLET?
- HOW MANY CARTIER ITEMS MAY I PURCHASE IN ONE ORDER?
- Purchasable Cartier creations
- WHY CREATE AN ACCOUNT?
- PRIVACY AND COOKIES
- WHAT BROWSER SPECIFICATIONS ARE REQUIRED WHEN VISITING THE EUROPE E-BOUTIQUE?

HOW DO I SHOP THROUGH THE CUSTOMER SERVICES HELPDESK?

You may also complete your purchase by telephone through Cartier Client Services.

If you are interested in purchasing a creation whose product page does not display the "Add to Shopping Bag" button, please contact Cartier Client Services for further information on +44 (0)207 408 919.

Please note that unfortunately this does not apply to the following countries:
Albania, Chile, Colombia, Cyprus, Ecuador, Estonia, Iceland, Peru, Slovenia, Aruba, Bahamas, Israel, Bolivia, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Jamaica, Latvia, Nicaragua, Norway, Panama, Paraguay, Puerto Rico, Uruguay and Venezuela.

My Cartier account

This space allows you to manage your personal information and orders online, as well as your news updates and newsletter subscriptions.

Assistance

OUR EXCLUSIVE CARTIER E-BOUTIQUE SERVICES

Free Express delivery

Complimentary delivery

- Standard delivery: 3-5 business days.
- Express delivery: 1-2 business days if order is placed before 12pm.
- Express delivery before 9am: 1-2 business days if order is placed before 12pm.
- Saturday delivery
- Hotel delivery possible upon request

Free Returns & Exchanges

Free Returns & Exchanges

Complimentary returns and exchanges within 30 days of purchase. Speak to an ambassador:

Tel: +44 (0)207 408 919

Contact Us

Contact Us

Need assistance?

Cartier ambassadors are here to help

Tel: +44 (0)207 408 919

Gift Wrapping

Personalise your Cartier creation

Signature gift wrapping available

Personalise your gift with complimentary engraving, embossing and gift messages.