Only items purchased through the Europe e-Boutique may be returned or exchanged through the Europe e-Boutique.

From 3rd February 2018, you will be able to return your Cartier creation to one of the boutiques listed below, depending on the country to which your creation was shipped.

For orders shipped to France:

BOUTIQUE CARTIER PARIS - ST HONORÉ

17 rue du Faubourg Saint-Honoré

75008 Paris

Tel.: +33 (0)1 58 18 00 88

 

For orders shipped to the United Kingdom:

BOUTIQUE CARTIER SLOANE STREET

143-144 Sloane Street

London SW1X 9AY

Tel.: +44 20 7312 6930

 

For orders shipped to Germany:

BOUTIQUE CARTIER HAMBURG

Neuer Wall 22

20354 Hamburg

Tel.: 00 49 (0) 40 2294442 0

 

BOUTIQUE CARTIER MUNICH

Maximilianstraße 20

80539 Munich

Tel.: 00 49 (0) 89 242 6700

 

BOUTIQUE CARTIER FRANKFURT

Goethestraße 11

60313 Frankfurt a. M.

Tel.: +49 69 95932110

 

BOUTIQUE CARTIER BERLIN

Kurfürstendamm 188/189

10707 Berlin

Tel.: +49 30 886 7060

 

BOUTIQUE CARTIER DÜSSELDORF

Königsallee, Steinstraße 1-3

40212 Dusseldorf

Tel.: 00 49 (0) 211 866 460

 

Should you decide to return your Cartier creation to a boutique, please note that in exchange you will receive a merchandise credit equal to the value of your creation. This merchandise credit will be valid in any Cartier boutique in the country to which you returned your creation.

Items that have been engraved or modified may not be returned or exchanged.

For further information on the terms, conditions and methods of return and exchange, please consult the Terms and Conditions of Sale or contact Cartier Client Services.